Premium Pet is a Serbian pet retailer with a large catalogue of food, accessories and care products. The brief for the new site was simple to say and hard to do: a shop that feels like the brand, is fast on a phone, and turns every purchase into a reason to come back.
What we built
The storefront runs on Flux and Quest. Product pages carry four price states side by side: the regular price, the promotion, the volume tier and the club price that appears the moment a member signs in. Loyalty is Orbit, branded as “srca”: every purchase earns hearts, one heart is one dinar, and pending hearts are shown honestly as pending until the order is delivered.
Orders with several parcels are tracked as one line on the order card and as individual boxes in the detail. Recommendations come from Augur, customer questions land in Nova, and the shop has an adoption board, “Udomi me”, where customers list animals looking for a home.
Why it matters
Pet retail is a repeat-purchase business. The platform treats it that way: the price you see, the hearts you earn and the message you get are all computed from the same customer record.
- Four price types on every product, live club price on login
- Loyalty in hearts, pending until delivery
- Multi-parcel tracking, recommendations, support tickets
- “Udomi me” adoption listings
Something like this, for your business?
Tell us what you sell and who your customers are. We will tell you which modules it needs and what is custom.
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